Shoaib Reviewed on Nov 18, 2018, 9:06 AM
Booked VW Golf through Budget using carrentals, few things went wrong; 1) They had no VW in stock, and offered me a small car instead of something similar to VW Golf 2)When booked online it said that collision waiver was included but when arrived to pick up the car, I was informed there is nothing covered and the value of the car is liability if anything goes wrong 3) Staff needs to be little bit more professional and friendly towards customer, I had confirmed booking using car-rentals but budget hire staff told me they always have issues with car rentals and I shouldn't have booked with them??? 4) I was only offered limited alternatives to choose from, especially after I had 24 hours long flight from Melbourne to Manchester
JoannieB Reviewed on Nov 6, 2018, 4:32 PM
The people at the pick-up and drop off were fantastic, very kind and helpful. The man I dealt with at drop off even helped me take my luggage to the shuttle bus stop.