We were very impressed with the professionalism of the young man that rented us the vehicle. He was knowledgeable about the vehicle as well which was very helpful as we usually drive an older car and weren’t accustomed to all the extras.

Our Car was actually a mini van and a free upgrade because of seat stains in other vehicle... Nice clean vehicle with low mileage and everything went smooth!!! Will definitely use them again on my next visit to Burlington

The pick up was very easy and the guy at the reception was very professional. But when I went to pick up the car from the parking garage, I found out that the vehicle is dirty outside. The interior was also dirty, had some sticky things on 2 seats that I had to clean with wet wipes. According to them the vehicle had full fuel but I saw it was bit lesser than full. But obviously I had to fill up the tank before returning the rental. Expected better from Enterprise.

I elected to get curbside pick-up.. this took far too long- nearly 20 min! But the rest of my experience with the rental went smoothly so overall good experience. Brand new truck, so it was great.

I have usually used Enterprise. I asked for asked for a medium sized car. When I went to pick up my car I was told I would have to wait until one was cleaned but I could have a van.I asked if the van was good in snow. The agent said it was so I agreed to take it. The roads were good so I had no problem. Into my trip when the roads got dicey I realized a van is not that good on snowy roads. I then saw that I did not have snow tires. Basically all weather tires =summer tires. Fortunately the roads weren't too bad during my 6 day stay. The van had Florida plates. I am sure the van was not winterized, especially in the tire situation.As a customer I just assumed any car rented in Northern Vermont would have snow tires. I will continue to rent with Enterprise and just assume this mistake slipped through the cracks. Jay Morelli \

I dont understand my charges on my card

I requested an economy car and I was given a SUV. I wasn't told this until i went to pick up the car. So I had to go back,stand in line to swap the car out. I was told they didn't want me to have to wait....REALLY!!. If I wanted a gas guzzler. At $2.79 per gallon... I would have requested it at the start. This is the second time this has happened with you?? For this reason see below for my answer...

Not a great experience on the front end. Car was not what I had reserved...Had been smoked in...trash left in it...and the tank wasn't all the way full. Luckily the customer service rep who checked the car back in was very pleasant.

Nice , easy pick up , really convenient but this older lady working at the counter is rude Everytime

I wanted a four wheel or all wheel drive and even called Dollar a few days before to confirm that I would have this. (winter driving in Vermont). The rate they quoted me was for a Rav4, which was supposed to be an all-wheel drive. It turned out to be front wheel drive. So, they gave me an Infinity, which was more than $100 more than the quote. It turned out fine, but I was not pleased to have to pay so much more for a car that was promised.

Everything went great. No line. Car ready. Reasonable paperwork. No hard sell for the insurance. Easy to get to the car. Car ran. Easy return. Used drop box for early drop off.

My experience was good but the car was not cleaned prior to picking up the rental. There was finger prints all over the radio screen and food crumbs on the console.

Only issue was the car had less than 1/2 tank of gas and the check engine light was on.

Smooth pickup but there was only one person at the budget desk and she could not leave to check the car for damages. When we got home we noticed numerous scratches and dents on the car not visible in the rental pick up area. We had to return to the budget desk to have the rental person note all the damages