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2016 n main st

Average Pick-Up time: 0-10 minutes

8.8 Out of 10 (5 Reviews)

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5.0 out of 5.0 5.0 out of 5.0

Shayfer Reviewed on Feb 11, 2020, 5:48 PM

My car was brand new, the price was stellar, and the transaction was quick and smooth! I had zero problems and will definitely use again.

5.0 out of 5.0 2.0 out of 5.0

Ceci Reviewed on Sep 4, 2019, 5:14 PM

I was super mad with the fact that at pick up I was charged 200 dollars more and that wasnt explained online. I would want to know to be prepared. I was going to almost miss picking up my car because I had no idea I was going to pay more!!!! Online a special advertise is shown and your tricked yo pay that special price at the moment and then at the time of pick up you have no other choice to pay the rest or you Will loose the amount you had paid already!!!

5.0 out of 5.0 5.0 out of 5.0

Bruce Reviewed on Apr 3, 2019, 9:11 PM

These guys are cool. They smile and they answered every question completely.

962 500 w

Average Pick-Up time: 0-10 minutes

8.0 Out of 10 (8 Reviews)

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9.3
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Greg1023 Reviewed on Aug 16, 2019, 5:38 AM

Car was exactly as advertised and a great price. Staff was knowledgeable, courteous and accommodating.

5.0 out of 5.0 5.0 out of 5.0

Dave Reviewed on May 21, 2019, 4:56 PM

Received a Toyota 4 Runner 4×4 Loved the SUV it was great.

5.0 out of 5.0 4.0 out of 5.0

Bob Reviewed on Dec 11, 2018, 5:25 PM

Car rentals quoted me a great price. Hertz refused to honor that price.

656 state st

Average Pick-Up time: 0-10 minutes

7.4 Out of 10 (14 Reviews)

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5.0 out of 5.0 5.0 out of 5.0

James Reviewed on Dec 12, 2019, 7:02 PM

I was waited on expeditiously and courteously. My experience with Hertz was top-notch in every regard.

5.0 out of 5.0 1.0 out of 5.0

FD Reviewed on Sep 29, 2019, 8:17 PM

Made a reservation and had a confirmation code but when I showed up they said they did not have a car! They admitted that their website was taking reservations even though they had no cars available. I understand glitches and mistakes happen but there was no effort made to solve the problem that they were responsible for. And for that I share with you a word of caution...

5.0 out of 5.0 1.0 out of 5.0

Angrytraveller Reviewed on Sep 16, 2019, 6:35 PM

I am a big Hertz fan! I choose them over other brands because of their commitment to customer service, good value and efficient policies. After my recent experience last week, I will NEVER use Hertz again. Never! I found myself needing a car on short notice. Made a reservation and had a confirmation number. It turns out that making a reservation DOES NOT guarantee that you will get a car! Had to deal with Kylee (sp?) who was SO RUDE. Her response was that it wasn't her fault that there were not cars. I explained that I had a confirmation number. So? That doesn't mean we have a car. You made your reservation today, and we don't have any cars available. You'll have to go somewhere else. Really? That's the best that you can do? Keep in mind that this location is NOT an airport location, so you can't just go across the hall to the next vendor. I didn't have another car to take me to another office. I expected (when I made a reservation and was confirmed) to be able to pick up a car and had made no other plans! Had there been any compassion or remorse, it would have made a difference. I don't know why you got a confirmation number. And she was SO dismissive and rude. This is not what I expect from Hertz! It was a great hardship to believe I was now stranded in Orem, UT. When I asked for a supervisor, she said that person was on vacation. I asked if there was anyone else I could talk to, and she said no. Again, Hertz... epic FAIL! In the end, I got my needs taken care of, NO THANKS TO KYLEE!

We collected 29 reviews in total for all stations in Utah, United States of America with an average score of 6.6/10.
Please be aware that some of these reviews may have been translated automatically into English.

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