RhondaReviewed on Oct 28, 2020, 3:31 PM
Rented from this location and everything went smoothly. However, once on the road approximately 30 minutes away and headed towards Vermont, several malfunction lights came on and one was for the braking system. We stopped and followed the manual to reset the lights and continued on our journey until the lights came on again. We called Enterprise and were told to just exchange the car at the next location. We stopped right outside Covington, KY and tried to exchange the car and they were willing to exchange the car with no hassle but only had a pickup truck. They directed us to the CVG airport location. At this location we were not treated well, treated like women who were worried about silly little malfunction lights that were not a problem. We wasted an hour at this location only to be told they would not exchange the car. There were several cars there at the time that could have been given to us in exchange as well as an onsite mechanic station where they could have serviced the car, fixed it and rented it out again.
We continued on a 14 day journey through multiple states and country backroads hoping the braking system would continue to work and not fail us. During our trip several other malfunction lights came on at random times. I am the type of person who doesn't complain, I just never go back to a business. I was already set to never rent from Enterprise again. However, on our arrival day we received a phone call from the Clarksville Enterprise location and my mom answered my phone because I was driving. When Claire asked my mom how the rental car and our trip was my mom briefly described our experience just to let her know to have the car serviced before renting it out again. Claire could not have been nicer and without even asking anything of her, she took a percentage off our rental for the inconvenience and experience at the CVG airport. She agreed that the car should have been exchanged for another one to ensure our safety throughout our trip.
Thanks to Claire, Enterprise is back at the top of my list of rental agencies to rent from (except at the CVG location), and I travel a lot.
Thank you Claire and to all the staff at the Clarksville, IN Enterprise location.
wandaReviewed on Apr 13, 2019, 6:45 PM
booked on line was given a pickup location of abt 15-20 miles away from me.....made a phone call and had location changed to about 4-5 miles from me.
