DonReviewed on Jul 4, 2019, 3:53 AM
We had a very detailed person help us at the check out counter. They upgraded us to a diesel suv because they had no automatics there. It seems there are very few automatics in the country so if driving a manual is a problem, this should be considered despite the promise in your rental. Even though we had a quote for the price of the rental with full coverage and taxes included, we had to pay an extra $120 due to the fact we picked up at Quito, Ecuador and dropped off at Guayaquil, Ecuador airport. This was in the contract but they told us it wasn’t a part of price quote. It would be good to have all your figures before agreeing to the rental. Also keep your contract with you as the local company has a limit as to how many miles you can have per day without an extra charge. Our contract said unlimited which they honored.
Despite these issues we were very happy with the company and the rental. It handled very well in the country and city driving. Very comfortable. Just the two factors of not being given the automatic we were promised and the extra charge not put into the original quote made us a little concerned. Overall it was a great vehicle to have.
KjpReviewed on Feb 14, 2019, 7:43 PM
It did not say that insurance was mandatory in Ecuador causing a substantial increae in the cost In addition a very slight scratch cost and additional $157 added when dropped off
DmitriReviewed on Jan 18, 2019, 3:06 AM
They are crooks. Did not honor carrentals insurance. Made me buy their own insurance. Refused to rent the car without it. CROOKS. Do not ever rent from them again!