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Gord Reviewed on Feb 2, 2019, 6:42 PM

No problems with pick-up and return of car. Good value.

Jean-Marc Reviewed on Jan 1, 2019, 10:09 PM

I have never had such a bad experience with a car rental company, and I rent cars all the time. Our booking was confirmed, and they simply told us that they run out of cars. We had to fight for an hour, to be promised to get an update the day after but with little hope that we would have a car at all, and all other agencies had no cars either, we were just stuck and not able to start our vacation which definitely required a car. We had to get a taxi in town ($25) stay one night, call them and insist the day after, they found a car, paid another $25 taxi ride, and they wouldn’t cover the expense. When we got the car, it was so dirty and not cleaned that I ended up picking the vacuum cleaner of the agency myself to clean the car myself!!! On our return, we had gone over the 100kms per day, which cost us $22, they would not even waive it despite our additional $50 cost of taxi and delay of 16 hours to give us the car, which means we should also have paid for less time.

Doreen Reviewed on Mar 7, 2019, 5:38 PM

My experience with the supplier was not good. We had to get another insurance policy because they would not accept Allianz, which cost us more and we had to put a $1,200 deductible hold on our credit card. The car had defected tires and they want to charge us for the repair of the tires. They refuse to close the credit card account until they get the car examined by their technician.We came back to the USA on Wednesday, it is now Thursday and the credit card deductible is still on hold.