Bill Reviewed on Dec 28, 2018, 11:27 PM

I scheduled a rental in Seattle but due to my error, the location for the car was downtown Seattle not the airport. My flight arrived a little late. We went immediately to the car rental location. When I arrived at about 3:45 pm, we discovered my mistake. The SIXT staff in the airport informed me I would have to take a taxi to the downtown office to pick up the car. There was no way that the car I had requested would be available at the airport. They did not rent compacts at that location. I could pay for an upgrade. I had made the mistake of pre-paying for the rental and the money I paid would not be available to offset the cost of the a rental at the airport. What they did not tell me was that the office would close at 4:00 PM. We took a taxi ($50 taxi fare) and arrived at 4:20 PM and was fortunate enough to meet the last person in the office leaving. She informed me that they were closed and I would not be able to pick up any vehicle that afternoon. It was cold and getting dark. My wife and I were fortunate enough to sit and wait for my son in law to pick us up in the Christian Science reading room next door. Next morning I called the office to make sure it was going to be ok to pick up the car that morning. I told the lady I talked with that I would be there to pick up the car as soon as my son in law got up and was able to take me to the office. We arrived about 9:30 AM. I was informed that the car that I had reserved (a compact) had been assigned to another customer and that the only car available was a full size that would cost me an additional $125. I was also informed that I would have to return the car to the downtown office or I would be charged an additional $50 fee. If I were to wait for another 2 hours they would be able to get me the class of car I had requested. I had an appointment to be at at 11:00 AM so that was out of the question. I took the car. The car was fine. Needless to say, this is not the way I would have expected people to treat customers. I will not be using this company in the future. I thought I had found a great value for a weekend visit to my daughter's house. Instead I ended up paying double what I had planned to pay. I am not a happy customer.

Chris Reviewed on Nov 19, 2018, 5:01 PM

Easy pickup, had to wait for ~20 min because of another difficult customer but was given upgrade and treated very nicely by only worker at time, Ms. Ruth. Extended drop-off by an hour with no issue. Thank you!

LDoBoris Reviewed on Jul 20, 2019, 1:41 PM

The Downtown Seattle Budget had NO car for our 12pm pick up time. We already checked out and had to wander for 3 hours before one was turned in. The reservation concept was lost in translation here!!

v Reviewed on Apr 11, 2019, 6:02 PM

I reserved the car, and when i got there at around 5.40pm, the office was closed. There was another woman there trying to return the car, and no idea what to do. WHen I called the 800 number, all they said was that they can 'help me find another location', which was useless. Spoke with the manager (Tom H), he was utterly useless as well. Avoid this location like a plague.

Ryan Reviewed on Feb 17, 2019, 9:39 PM

Everything went very smooth. The car was a little old and made an annoying rattling noise the whole time we drove it. But aside from that the staff was great and helpful and it was easy to pickup and return.

hannah Reviewed on Nov 26, 2018, 6:17 PM

Hertz did not have a standard car available and the only option I was given was to pay a $20 upgrade fee for the vehicle they had. I would've booked via other sources if I knew upgrading was the only option. Carrentals.com should pay the difference between what my reservation promised and what was actually available.

Ron45 Reviewed on Aug 10, 2018, 7:58 PM

Almost two hour wait to pickup car. Standing room only. Staff was averaging 1 customer every 20 minutes or so.

Jackie Ray Reviewed on Feb 1, 2018, 1:44 AM

All was good.