Courtney Reviewed on Sep 26, 2018, 6:12 PM

Our pickup with Enterprise was seamless, the staff in Seattle (3rd Avenue location) was friendly, efficient and knowledgeable. We pointed out a missing hubcab and fender dent prior to renting and were ensured those were too minor to matter and wouldn’t be counted against our rental. However, when we dropped off the car at the Portland Airport, the agent didn’t attempt to politely inquire on those items but immediately challenged our response that we were informed them too minor to be worthy of right up as if we weren’t truthful. We also left the car at 1/2 tank as we picked it up and he believed it to be 3/8 tank full without any discussion but an immediate charge of my card which I felt wasn’t transparent. I am new to car rentals but if this is the Enterprise standard, I’ll be going elsewhere for better customer service next time.

Patricia B Lehman Reviewed on Sep 19, 2018, 9:42 PM

Great service and easy to pick up and drop off. Used for a return cruise in Seattle.

HEATHER Reviewed on Dec 29, 2018, 12:58 AM

Ms Vintana H was a delight from the minute I walked in the door, until the minute I left. Big happy smile and very personable. It was a nice experience.

Bill Reviewed on Dec 28, 2018, 11:27 PM

I scheduled a rental in Seattle but due to my error, the location for the car was downtown Seattle not the airport. My flight arrived a little late. We went immediately to the car rental location. When I arrived at about 3:45 pm, we discovered my mistake. The SIXT staff in the airport informed me I would have to take a taxi to the downtown office to pick up the car. There was no way that the car I had requested would be available at the airport. They did not rent compacts at that location. I could pay for an upgrade. I had made the mistake of pre-paying for the rental and the money I paid would not be available to offset the cost of the a rental at the airport. What they did not tell me was that the office would close at 4:00 PM. We took a taxi ($50 taxi fare) and arrived at 4:20 PM and was fortunate enough to meet the last person in the office leaving. She informed me that they were closed and I would not be able to pick up any vehicle that afternoon. It was cold and getting dark. My wife and I were fortunate enough to sit and wait for my son in law to pick us up in the Christian Science reading room next door. Next morning I called the office to make sure it was going to be ok to pick up the car that morning. I told the lady I talked with that I would be there to pick up the car as soon as my son in law got up and was able to take me to the office. We arrived about 9:30 AM. I was informed that the car that I had reserved (a compact) had been assigned to another customer and that the only car available was a full size that would cost me an additional $125. I was also informed that I would have to return the car to the downtown office or I would be charged an additional $50 fee. If I were to wait for another 2 hours they would be able to get me the class of car I had requested. I had an appointment to be at at 11:00 AM so that was out of the question. I took the car. The car was fine. Needless to say, this is not the way I would have expected people to treat customers. I will not be using this company in the future. I thought I had found a great value for a weekend visit to my daughter's house. Instead I ended up paying double what I had planned to pay. I am not a happy customer.

LDoBoris Reviewed on Jul 20, 2019, 1:41 PM

The Downtown Seattle Budget had NO car for our 12pm pick up time. We already checked out and had to wander for 3 hours before one was turned in. The reservation concept was lost in translation here!!

v Reviewed on Apr 11, 2019, 6:02 PM

I reserved the car, and when i got there at around 5.40pm, the office was closed. There was another woman there trying to return the car, and no idea what to do. WHen I called the 800 number, all they said was that they can 'help me find another location', which was useless. Spoke with the manager (Tom H), he was utterly useless as well. Avoid this location like a plague.