David Reviewed on Dec 25, 2018, 5:20 PM
I got an excellent deal through Kayak. Combined with the efficiency and friendliness of the Enterprise staff, this was a positive car rental experience.
Courtney Reviewed on Sep 26, 2018, 6:12 PM
Our pickup with Enterprise was seamless, the staff in Seattle (3rd Avenue location) was friendly, efficient and knowledgeable. We pointed out a missing hubcab and fender dent prior to renting and were ensured those were too minor to matter and wouldn’t be counted against our rental. However, when we dropped off the car at the Portland Airport, the agent didn’t attempt to politely inquire on those items but immediately challenged our response that we were informed them too minor to be worthy of right up as if we weren’t truthful. We also left the car at 1/2 tank as we picked it up and he believed it to be 3/8 tank full without any discussion but an immediate charge of my card which I felt wasn’t transparent. I am new to car rentals but if this is the Enterprise standard, I’ll be going elsewhere for better customer service next time.
Patricia B Lehman Reviewed on Sep 19, 2018, 9:42 PM
Great service and easy to pick up and drop off. Used for a return cruise in Seattle.
