Neesh Reviewed on Nov 26, 2018, 6:00 PM

My experience was horrible. We waited on a car to arrive for 60 minutes while standing in a cold parking garage with my 6 year old son. There were several other customers with reservations who were also waiting for their cars. Once a car arrived, Hertz charged me $30 without charging me in addition to the fees that I prepayed.

PJ Reviewed on Nov 6, 2018, 8:56 PM

Prepaid for a Jetta on Carrental.com days in advance, read through everything, stated Hertz is in airport terminal (actually located in a 3 day old facility about 5mins away), shuttled to airport (midnite), waited in line about 10mins, met the representative and she explained "everything" and said, "you can go pick your own car" in Zone "..". Shes going over the pprwrk and all of a sudden there's an airport fuel charge (which I finally got her to explain where I understood) then she hit me with the, "we need to hold $200 on your cc"..whaaat? All that should have been explained before I purchased. Anyway, I said okay. Next sentence I'm about to be petty, but it's the principal of customer service and knowledge about the company you represent....She then went over the charges and there was $.25 floating that was not accounted for and she could not explain how or why. She also kept giving me "I dont know" answers. Then there was another $3 charge that was tacked on..and for what? Go get car and where is the Jetta? .nowhere. I had to settle for a different car, which in fact got me from point A to B, however dont misrepresent fleet if you dont have the capabilities of actually reserving them like you say. Other than those few things, I probably won't rent from Hertz nor that particular third party.