Boublil Reviewed on May 14, 2018, 7:47 AM

You sent mail to propose to choose an insurance at 80$. When I proceeded to payment, it didn't work. And when I arrived at rental car desk at Alamo Tél Aviv, the price was 146$. Impossible to cancel booking. It was really not honest. I tried to book for small baby sit, it was not possible on web, I called ALAMO before my departure, they answered me I will have to ask for it at desk it will be available. When I arrived, there were no sit, they looked after it during 30min and when I arrived at car park, it was a 1year sit. My baby was 3 months old. I complainte but they told me the don't propose smaller sit. I have driven during 1 week without belt for my baby! And they invoiced it! I booked an intermediary category like Fiat Tipo. At agency desk the agent gave me a smaller car, a Suzuky Balleno, explaining me it was exactly the same. I was front of her with my wife , my 2 children and my 4 luggages. When I arrived at car park desk, I saw the Suzuky and I explained to an other agent it was not the same category. They changed to an MG with 66000 km, tyre pressure problem and gear box problem. It was a nightmare. I understand it was a franchise Alamo. But it is last time I book to Eldan car, Alamo and car rental with those conditions.