Bruno Oliveira Reviewed on May 13, 2018, 1:18 PM
My experience wasn´t good. They tell me that It was impossible accept my insurance credit card. All companies accept. They charge me 300 dolars.
Tat123! Reviewed on May 9, 2018, 5:45 PM
I have been in the travel industry for decades and this is by far the worst experience I have ever had with a rental company. What was supposed to be a $108 rental ended up costing $225. First of all the location of the rental place itself is in very remote areas. In both Ft Lauderdale and Miami airport you have to take two shuttles to get to Ace location to pick up or drop off your rental car.You have to take a van ride to the car rental location and than get on another van operated by Ace employees to the Ace rental car lot. We were erroneously informed on several items .1) we were informed that we would be refunded the unused portion of the gas we pre paid but when we got to drop off the rental car they refused to refund us our unused portion of gas. My initial booking did not show a drop off charge if dropping off at another airport however we were charged a drop off fee. We were also misinformed about the toll roads. We were told that there was no other way to pay for tolls other than purchasing the sunpass which was another extra $10 daily. For future reference there are roads without tolls in Florida .Think of this company as a no frills airline which nickel and dimes you by charges you for ev everything. When you add up the hassle of having to take two bus rides to pick up and drop off your car and the dishonest employees who will try to sell you unnecessary extras your best bet is to go with a republican car rental company.
Shaggy33 Reviewed on May 9, 2018, 12:15 AM
Easy pickup and return. Shuttle was there when I needed it!