Stephanie Reviewed on Apr 4, 2019, 5:37 PM
The pickup process was quick & easy. Overall the car was fine, but it just wasn't as clean as I would have liked it to be. It needed more than just a vacuuming. There were quite a bit of crumbs and pet hair all over.
Scott Reviewed on Mar 22, 2019, 12:43 PM
took forever to checkin...put in wrong coupon code. put 4 different holds on credit card.
Gavin Reviewed on Mar 15, 2019, 12:08 AM
There was no attendant at the counter at the air port. After 15 minutes of waiting I finally called the number. They told me that my rental went to another store instead of the air port and that it was car rentals.com fault. However my email from car rentals.com clearly listed the air port as my pick up. They told me they would bring me a car in 7 minutes. After another 15 minutes of waiting outside in 32 degree weather I went back to the counter where I found the attendant. They decided to just rent me a car from the air port but never called me back to tell me. After we waited for the computer to boot up for another 15 minutes we got pur car. We walked out to the car and it’s was filfthy and disgusting. Mud on the floor, saw dust all over the back of the car we had to put our luaggue on, food crumbs every where, and lose hair all over the seats. I went back to the counter, but the attendant had already left, which I had to be told by Enterprise rentals next door. I called them back and they offered to exchange the car but I would have to either drive to another store or wait again for another 30 minutes. I did not have time for this after waiting for an hour to start with. They said they were sorry and would put a note on the file. This is unexpecitble behavior for the cost of the cars. Trust me take two steps to the right and rent from Enterprise/ Alamo. While we waited I watched their attendant rent at least 5 cars and was nothing more than amazing to his guests. He even offered to help me, but I had already paid.. trust me don’t go with Hertz... it will just “Hertz” you not help you.