AlexaK Reviewed on Apr 16, 2018, 4:20 PM

I have used Payless before and my first experience with them was great, this experience was so-so. I opted for a larger car, Jeep Compass or similar, and ended up with a Nissan that needed a service check. It wasn't worth the extra money. When checking back in, instead of it being completed at the car you have to go back to the desk where this time I had a guy paying more attention to his two cellphones than me trying to return the car.

tapindro Reviewed on Apr 4, 2018, 5:30 PM

the employees of the place are very unfriendly. They no say nothing. just look at you when they want to sell you insurance. On the other hand, you rent to tourist, why they only speak in english??? not all the tourist speak in english...

James Reviewed on Mar 13, 2019, 1:36 AM

My rental was ready and I was charged exactly what I thought I’d be charged

Marco Reviewed on Feb 6, 2019, 1:54 AM

We arrived on a busy day when 3 cruise ships were in port. Had booked a compact car expecting a 4 dr sedan but was offered only a 2 dr. convertible Mustang. Objecting to this vehicle we were then offered an SUV which we rejected so back to the Mustang. The vehicle seemed to be poorly maintained as the vehicle would clunk loudly while automatically downshifting on braking. The car was delivered with less than 1/4 of a tank which we called them later to explain so they told us to simply return it as empty as possible. On returning the car to the airport, they tried to charge us for not refilling the tank which they then credited when we objected and told them we were told to deliver it close to empty. Overall, a less than stellar experience so the agent at the airport offered us a credit on this rental as compensation which we accepted.