Sinita Reviewed on Aug 7, 2019, 12:22 PM
I was told a price. When we got there to pick up we were charged for everything. Came out almost a 400 difference then expected. And was to late to go elsewhere.
Tom Reviewed on Nov 1, 2018, 6:04 PM
Before when I rented from Enterprise, I was told to bring the car back with the same level of gas in the tank which is fair and makes sense. This time I rented, I was told by the agent that for an extra $28.90 I wouldn't have to worry about replenishing the gas tank when I turned the car in and that they (Enterprise) would give me a price per gallon around 20 cents less ($2.45 estimate) than what stations were charging. (around $2.65) Sounds on the surface like a good deal right? I only put 154 miles on the car, which was a Toyota Rav4 SUV. Assuming in highway miles that the car got 25 mpg,154 miles divided by 25 mpg equals $6.16 a gallon Enterprise was actually charging for a gallon of gas they made me think they were saving me money on. I would of done better paying a station to fill it. 152 miles would of used 6 gallons roughly. 6 X $2.65 station price would equal $15.90 my cost to refill myself, yet Enterprise charged $28.90 to save me the extra station gas charge. This is a scam, and it won't be long before Consumer Reports picks up on it if they haven't already, and the savvy renter who isn't dazzled by their lower gas charge in the beginning will figure it out too pretty quick. My cost to refill myself would of been $2.65 (station estimate) @ 25 mpg, 154 miles (as stated on receipt) driven 6 gallons gas X $2.65 gal.=$15.90. I was actually being charged around $13.00 more by Enterprise while them making me think they were doing me a favor by saving me money off the higher pump price. If Enterprise is doing this as a convenience charge to not have to fill the car up yourself, they need to state at rental time that the renter WILL end up paying more money for gas than the regular pump price, and not make it look like they are saving you 20-30 cents a gallon at regular pump do-it-yourself price. If I ever rent from Enterprise again, I definitely will fill the car myself and not fall for this scam a second time. My now-deceased Mother had a saying: It's the dumb rabbit that gets caught in the same trap twice. The agent knew I was driving from Decatur, IL to St. Louis to turn the car in the next day and that wouldn't deplete the 3/4 tank of gas in the car at the time.