Friendly staff who helped me find a better car for all our luggage.

ALAMO has noticeably improved service, processes and facilities. We were extremely pleasantly surprised by service and quality. Our rental took place in Cancun in the hotel La Quinta Inn: Very friendly staff (but no English spoke) and the car corresponded exactly to the booked class (Full Size = VW Jetta) and even the latest model, in very good condition and very clean been - which is not always self-evident in Mexico. Return at Cancun airport was quick and easy, again very friendly staff.

The staff went out of their way to accommodate us good reliable car

We were told that the insurance we paid for does not cover us in Mexico so we were made to buy insurance for twice the price