Elena Reviewed on Jun 19, 2019, 7:41 PM

Car was very nice, made some complicated contact in airport but then everything worked out. Return uncomplicated

SLA Reviewed on Feb 20, 2018, 8:23 PM

The front end of my experience was pleasant and very easy. However, our experience with dropping off our vehicle in Cleveland was much different. The staff was not friendly, motioned us over to park, asked if we wanted the same credit card run and handed us our receipt. Luckily I checked the receipt, but not until we got inside the airport. We were charged a $14.99 fuel charge, when I opted on my contract to fill up my car before returning. So my contract price ended up being about $15 more than to what I agreed. Trying to find a phone number to report this was quite difficult. Hopefully, our effort pays off as we were told that the fuel charge would be refunded in 3 business days.

Nigel42 Reviewed on Nov 10, 2019, 4:22 PM

On pick up we were ‘forced’ to purchase insurance cover as we were told that in the event of an accident or theft we were liable for 100% of the vehicle value. These additional charges made a mockery of the price comparisons. Vehicle tank was only 3/4 full. On drop off the paperwork to refund the deposit took over 30mins, not what you want when you want to check in at the airport.

Luis Reviewed on Nov 6, 2019, 4:32 PM

When we got there they wanted to charge us more than double for the car that we had reserved. When they finally agreed to a price they told us the insurance we had originally purchased was not valid and declined to verify with the company. My kids and myself at this points were just annoyed and wanted to get to the resort as soon as possible. We ended up getting a smaller car than we had originally reserved for about $20 more. When we returned the car it was a NIGHTMARE.!!! It took about an hour just to return the car and that was just waiting on what seem a very short line. I will NEVER rent from them again.

Tom_53 Reviewed on Apr 29, 2019, 5:56 PM

The offer was very cheap, but you had to take a few small things in purchasing. - The car was in pick-up in the blazing sun - The car already had many small dents and scratches

Denis75 Reviewed on Feb 5, 2019, 2:24 PM

We felt he did not trust us. He accused us before looking for evidence that we were not responsible for the theft.

gilles beaulieu Reviewed on Feb 5, 2020, 5:21 PM

very goog service they accept to rent me the car with my credit card protection for the insurance very rare in playa del carmen

Souad Reviewed on Jan 20, 2020, 4:29 AM

We arrived at the Budget desk on time from our flight to be advised by the woman working that there were no more automatic cars and there was nothing she could do. As we stood there fretting about what to do next, the woman at the desk then grabbed her handbag and locked up the kiosk in front of us with a patronising smile and took herself home. Due to our itinerary requiring a car, we ended up having to take a car from a competitor at a premium (Over 5x price we booked for). Personally, I would never use Budget anywhere again based on this experience, or frankly Car Rentals either, which didn't make clear the risk of this happening at time of booking (assuming that they are aware of the possibility that cars can run out before collection). Especially when in Cancun compared to other destinations, you literally have your absolute pick of every car rental supplier.