Fantastic experience, everything went well and top service ...

I received excellent service and was super happy with the car supplied.

I paid 2 times more for my vehicle (152 € on site against 80 € on the internet) because despite the snow badge on the description of the vehicle on the site, it did not have a snow tire (despite the fact that the agency is located in Chambéry and therefore mainly turned towards tourists going to the ski resort). The competent staff are friendly but it is a real bad surprise on arrival. Delivery service, explanation, quality of the vehicle impeccable otherwise

I was very disappointed with my experience with an opinion which until now had always met my expectations: Having rented a car in Aix les Bains, I had to collect my vehicle near the SNCF station and sign my contract with an SNCF agent since Avis does not have an office in this city. First surprise, the SNCF agent tells me that since the health crisis he no longer receives vehicle keys. So I called the Chambéry agency which appears on my contract and came across an answering machine which directed me to the Bellegarde agency. At the number indicated on the message no one answers. I then called the Annecy agency with no more results! I then tried to contact Avis customer service and learned that the Chambéry agency was closed ... I had been neglected to warn me ... probably because I had reserved my car in the month of February for the month of July (this is the only explanation given to me!) After customer service intervention with the Chambéry agency I was able to recover my vehicle in the early afternoon and go on vacation half a day later than expected. Also on my return I had to return the vehicle to Chambéry and not to Aix les Bains as stipulated in my contract and where I was staying

Not what I expected. Waited way to long, over an hour to get my car.

Great office that upgraded my vehicle when they were short on the one I wanted. Instead I got a fabulous Expedition!