Connie Reviewed on Apr 22, 2019, 2:43 PM
I placed a reservation through carrentals.com for a SUV. When I arrived at the Alamo office, there were lots of people waiting in the office and a sign posted that said that the wait time for a car was up to 2 hours. But I assumed it was for those without a reservation but since I had a reservation and they knew I was coming then my car would be waiting for me. I was wrong. I was with 3 kids and we had to wait around for 2 hours for a car to arrive. They had none and were waiting for people to drop them off. Initially, when checking in I was told that someone had run to the Alamo at the airport to get more cars and that they should be arriving shortly and my wait time would be under an hour but that appeared to be untrue. When I complained about this and asked why would Alamo allow reservations from an office that has no cars available and shouldn't they know what cars they have available and what cars are being returned and only reserve accordingly. I was told by the associates in the office that Alamo keeps accepting reservations and doesn't take any of that into consideration. I had never experienced such an issue and have rented cars many times. It was very ridiculous and I did not appreciate the complete lack of consideration for my time. I will never rent from Alamo/National again.
Leland Reviewed on Apr 17, 2019, 8:39 PM
This was total chaos. I reserved the car online and it said car was available for the time. Cool. Went down, spent 45 minutes in line and told that the wait time for a car was 2 hours. Even though it said a car was available. I reminded them I would take ANY car they had. ANYTHING. Still 2 hours. Now, after 3 people demanded a refund and left, I was able to get out in 90 minutes. That was at 12:30. There were groups that had been there since 9 AM that still didn't get their cars. Nothing the poor workers there could do, obviously, and I felt terrible for them as they were being berated by angry Germans. But why would the stupid reservation system say that cars were available when CLEARLY they weren't?