I picked this location based on it's proximity to my home. The staff member at the counter was probably one of the friendliest people I've met! And the car was just what I requested. However, I didn't realize when I booked that there was a time associated with drop off and it wasn't mentioned when I picked my car up. Sine I 'missed' the drop-off time I was charged a full extra day even though it was just a couple of hours 'over.'