The service from this supplier was excellent , the car was almost new and a pleasure to drive, however the online insurance was not accepted and taking out another policy cost more than the hire. I have not received a refund for the useless insurance.

I took the rental with Hertz because it appeared to be good value. However, unlike other rentals, I was asked to pay over £50 to reduce the liability to £1000 (normally this is where it starts from without any extra payments). The car pick-up was fine but, on drop off, there was nobody in attendance and I was told that I would be sent the receipt by email. 24h later and no receipt received. Will not use this service again. By the way, car was nice (except unbalanced from tyres). Pity about everything else.

Booked on the website and it clearly said that I would have £60 to pay for the rental of 4 days. However on collection I was informed that this did not include any insurance and that would cost an extra £33 per day i.e. Over £130 more than I was expecting to pay. I was told that the car would not need be released until this was paid. Your website really needs to make this clear. The price being quoted is the one customers should expect to pay.

They charged me for minor scratches on the rear view mirror casing that I did not cause.

Too bad that the withdrawal of the vehicle requires so much time, it takes 45 minutes to get the vehicle, too bad. and for the return it takes only 10 minutes

When I arrived to pick up my vehicle, I was told I needed a hold of $18,000 on my credit card to pick up my vehicle with Europcar. That information was never given to me via email when J made my reservation in March 2019 to attend a family wedding in July 2019. I was livid. Then the manager gave us the corporate number to call carrentals while in the UK. No one picked the phone up. After about 90 minutes of trying to resolve the issue with Europcar who we reserved a car with through carrentals.com we still had no car. We then told the Manager at Europca that we were stranded and needed a car. He made the executive decision to honor our rental reservation, pay the amount we reserved the vehicle for via online. This came with us signing an agreement to contact carrental.com about our horrible experience. Moving forward, we will never reserve a vehicle with Europcar car. A disclaimer needs to be made for U.S. citizens to never book with an outside rental car company that is not American for citizens of that country.