These folks at Enterprise are great. They upgraded me from a Standard class car to a ‘junior’ Mercedes, a CLA 250, which was very nice. However the car prep procedure did not include returning the car to ‘normal’ driving mode. Rather it was placed into a custom Sport mode by a prior renter and this meant I went through an atrocious amount of 93 Octane fuel on my trip. This enhanced performance mode was not particularly useful on this winter trip because it included lots of bad weather: whiteouts, freezing rain and black ice. The dash indicator for this mode was a small “I*” and “Dynamic Selection” in the vehicle settings menu which is not all that intuitive to the average consumer. I’ve owned a C43 Mercedes AMG in the past so I noticed it and figured out how to change this setting on Day 4 of 4. However the average consumer likely would not have noticed other than the pain at the pump!

We received the exact vehicle we booked and also had the unlimited kilometers which was not available if booked through the vendor's site.

My experience picking up my rental car was fantastic. There was no wait and they were very accommodating. I had made a rental reservation only an hour prior and they had vehicles ready. When we did the walk around to check any damage, I noticed there was a flat tire and the staff member provided me with a different option (it turned out to be an upgrade too!) right away! The staff told me about some of the features the car had. Dropping it off was just as easy and quick!

My experience with Enterprise was again very friendly, smooth and easy. The vehicle we used was exceptional for a very fair price. We have dealt with Enterprise for many years and highly recommend it!

I had a good experience. However a little to much upselling.

My experience was great, very informative, all I information given

the location I picked up the SUV was easy to find . The staff were nice .The suv cleanliness was 8 but they come and wipe it down

Yes both pickup and delivery

Goood company clean car and new but the only one problem the price so high

I was very impressed with the service & vehicle I received from JL with Enterprise and Carrental.com, we will most definitely rent many more vehicles with these companies.

Started good till I got a bill for 280.00 For something that was suppose to be around 17.00 plus tax Not impressed thinking of going th the local news and expose you guys