Great communication, great service, bigger car then expected

very friendly employee. fast and uncomplicated transfer.

It was great that they had rental locations both in Tauranga as well as downtown Auckland. Car worked well and price was fair. The rental confirmation had the wrong location of the pickup location but thankfully our taxi driver knew where it had moved to. It took quite a while (30+ minutes) to pickup the car, wish it had been faster.

Ben, our customer service agent, was knowledgeble and friendly. He had another task to do but took us first so we could be on our way. When we returned he saw to it that we could easily pay our tolls from his office--very helpful to foreign travelers with limited internet availability. He got us a taxi for our return to our cruise ship with a discount. All in all a prince of a fellow.

I was dismayed to find the rental car I had booked was 150% higher in price than what I had been quoted. This was because booking through your site I was charged in US$, rather than NZ$ for a NZ car, travelling in NZ. The use of US$ was not prominent on the website. When I queried the amount the manager, Mark, was not able to give me a satisfactory explanation, and neither did he send me a break-down of the costs as promised. Further, Thrifty's website says all rental rates include GST, but then go on to charge GST as a separate item. This is misleading, and probably against the law.