overall the process went okay other than the explanation about the quoted cost only being an estimate.

We had to wait half an hour after our pick up time because our car wasn’t ready but other than that it was easy. Drop off was quick and easy.

I always get great service from the Jaco office.

Not able to rent the car twice the rental price for insurance plus $ 500 caución cash and found within 6 months

Car pick up and return was easy and efficient

I am not happy with how this whole experince went. Upon arriving the manager told me I was required to pay for the insurance for the car while I declined on the website since my credit card covers the insurance but the manager said he can't give me the car without it which was an additional $250 - 3 x times more than the rental cost I payed to carrental.com and then I was also forced to use my credit card for a $2500 credit hold on my credit card as a protection which was really absurd. I made a couple of calls to see if I could rent any other car but they all were booked and I had bookings in the cities I was headed which means I was forced to pay an additional of $300 with taxes and was totally blindsided with this experience. Not happy at all.

Without any smile the manager at the pick-up site gave us the keys to our car. From that moment everything run smooth. The roads in Costa Rica arein general OK as long you stay on the major ones. The other roads are built for off-road cars.