Peter Reviewed on Jan 9, 2019, 11:01 AM

A nightmare to begin with. I called up the pick up location office near Navy Yard in DC 2 days ahead of time to ensure the booking is OK. Told the pick up is in Union Station instead of the original one, the operator said there is no booking under my name in her Navy Yard office. I then called up the Union Station location office to double check. Yes the booking is there and I have to pick it up over there. To compensate the time to pick it up the vehicle in the location, I asked if I can pick it up a couple of hours earlier. They said Yes. On the original booking day, I thus went to Union Station to pick up the SUV then I have reserved. Then came the biggest surprise! They quoted me a different rate and additional facilities charge! Got caught!

DBT Reviewed on Apr 27, 2019, 10:04 PM

Great car, Nissan Sentra, for the price! However, the car was on empty when I picked it up. Instead of offering to fill it up at National for the listed $2.94 a gallon, the customer rep had me go to a gas station in Washington DC...$3.98 a gallon! The front window was not clean. I had to buy something to clean it inside and outside. The rest of the car was clean.

Steve Reviewed on Oct 1, 2018, 10:32 PM

Supplier was fine. Only negative was that I was given two sets of keys that could not be separated without cutting connector. This made for a heavy (and unnecessary) load in the pocket. Also, companies seem to conspire to prevent any accessible gas stations within many miles, so one must pay extortionate rates to fill tank when turning in car ($4plus/gallon). If starting from DC, DON’T use Reagan Airport to drive north. Each of two experiences going through DC traffic was horrendous and can take several hours.