Peter Reviewed on Jan 9, 2019, 11:01 AM

A nightmare to begin with. I called up the pick up location office near Navy Yard in DC 2 days ahead of time to ensure the booking is OK. Told the pick up is in Union Station instead of the original one, the operator said there is no booking under my name in her Navy Yard office. I then called up the Union Station location office to double check. Yes the booking is there and I have to pick it up over there. To compensate the time to pick it up the vehicle in the location, I asked if I can pick it up a couple of hours earlier. They said Yes. On the original booking day, I thus went to Union Station to pick up the SUV then I have reserved. Then came the biggest surprise! They quoted me a different rate and additional facilities charge! Got caught!

DBT Reviewed on Apr 27, 2019, 10:04 PM

Great car, Nissan Sentra, for the price! However, the car was on empty when I picked it up. Instead of offering to fill it up at National for the listed $2.94 a gallon, the customer rep had me go to a gas station in Washington DC...$3.98 a gallon! The front window was not clean. I had to buy something to clean it inside and outside. The rest of the car was clean.

J Troy Reviewed on Mar 2, 2020, 8:53 PM

We were able to get a Dodge Ram like we wanted. Check in was a breeze and drop off was even easier!