Peter Reviewed on Jan 9, 2019, 11:01 AM
A nightmare to begin with. I called up the pick up location office near Navy Yard in DC 2 days ahead of time to ensure the booking is OK. Told the pick up is in Union Station instead of the original one, the operator said there is no booking under my name in her Navy Yard office. I then called up the Union Station location office to double check. Yes the booking is there and I have to pick it up over there. To compensate the time to pick it up the vehicle in the location, I asked if I can pick it up a couple of hours earlier. They said Yes. On the original booking day, I thus went to Union Station to pick up the SUV then I have reserved. Then came the biggest surprise! They quoted me a different rate and additional facilities charge! Got caught!