James Reviewed on May 18, 2019, 11:15 PM
Found d rental desk, staff were friendly and efficient. Car was amazing 2019 Dodge charger made for good hiway driving
JJ Reviewed on Feb 20, 2019, 4:36 AM
While courteous and professional, the Hertz team at the Hilton Washington ran out of cars when I showed up to pick up my reservation. I waited for 30-40 mins behind only one person in line because they had run out of cars. When they finally found a car, it was dirty both in the interior and exterior and worst of all it clearly had been smoked in. They tried covering the smoke smell with spray. The Hertz associate apologized for the dirtiness but as far as customer service goes, this vehicle should not have been offered to any guest in that condition. Also, they should have suggested some sort of discount or a voucher for a future reservation. That's customer service 101.