Gerry Reviewed on Aug 16, 2018, 9:35 PM

Initial address of the city office (on the lease) in Riga was outdated (due to recent relocation), which fortunately I found out before the rental. For this I would have expected an info email from CarDelMar. The rental itself went smoothly, the car was as booked and had no problems. Return at the airport was badly signposted, but because of good explanation when renting (with a copy of the directions) but easy to find. Returning took place on normal airport parking lot in the free one (with us the weather fortunately was good). However, we did not receive a return receipt.

Gerry Reviewed on Aug 16, 2018, 10:26 PM

We ordered the car to pick up at the Riga-Altstadt station. Only there is no office there, but a so-called "Meet and Greet" service, where you better call 1 hour before to make sure that it works as planned. The car will be brought extra from the airport. This worked well in our case and to our surprise we even got a bigger car class for the same price. The next surprise was then the tank contents, which was only 1/8 (about 100km), in the rental conditions was "get full, return full". We should then bring back the car again with 1/8, which of course not as easy as full. The next surprise, however, was completely unexpected, as nowhere mentioned: we should wash the car before the return! We've never had such a condition before, but it fits in with the minimal philosophy of Green Motion, as they seem to have no cleaning at the airport either. The return was actually planned for the same location, but we inquired if a return at the airport would be possible. The staff told us that this would indeed be beneficial as they would not have to drive extra to the city with 2 people to bring the car back. In that case someone would even bring us back to the city and we would not have to wash the car either. So we took over the car, which showed no damage except for a few marks marked in the contract. The trip went without a hitch and we decided to return the car conveniently at the airport, which is why I inquired by phone for the opening hours: at the airport 24h. After the airport station was a bit hard to find with Navi (we were from Jelgava and it was late night), we discovered that this was simply a long-term parking near the airport, which the operator seems to share with the car rental company , The container office, however, was abandoned and locked. The phone number was busy. After about 10 minutes waiting time came but then a car with 2 employees, which were very surprised by the promised return conditions, but this finally accepted, probably because the car was still clean. We were then even back to the hotel in Riga, but unfortunately we did not receive a written return slip. If the somewhat unusual rental conditions are announced in advance, we can recommend Green Motion, but the rental price was now not so much cheaper than an established rental, especially since then the washing costs and the time required to do so.

mectravel Reviewed on Aug 29, 2019, 8:25 PM

POSITIVE - goodwill in terms of hotel delivery and lease extension NEGATIV - border crossing fee despite contrary conditions at Cardelmar - poorly cleaned vehicle - no feedback regarding forgotten in the vehicle Navi-part despite appropriate request

Manoa78 Reviewed on Aug 26, 2019, 1:09 PM

We booked a sedan and were treated to a brand new 3008! Very fast support. On the other hand, when we wanted to extend the contract for another 3 days, the price offered was not at all competitive. So we brought the car and took another car from another rental!