Thrifty's service is top rate and their personnel are friendly and helpful.

i go to PV every year since 1986. I know my way around. Eurocar tried to tell me that my rental was to be 1,900 US dollars for the week. I walked out very upset. It was a setup and they finally said that the girl did not speak english well and it rented the car for $197 US as was agreed upon online

I have consistently had good experiences with Europcar.

We will never rent with europcar or any of its affiliates again. Upon arrival the price was extremely more than what I booked. It took them over a half hour from the time I got to the counter to get us checked in and into our car. Once we got to the car it was in pretty rough shape, older with lots of damage to the outside of the car. In the inside every seat had saltwater damage. I asked for a different car and was told that was normal for the area. So my guess is that they don't shampoo or clean them well when they come in, hence the stains to all the seats. There were no backup cameras or any extras of any kind. We paid for the full coverage insurance because driving in Puerto Vallarta is a little crazy. Our last day we were leaving to the airport and one block away from the resort we realize we have a flat tire, which is not obvious when your driving on cobblestone roads. Thankfully we didn't go far. Went to change the tire and a piece was missing to take the lug nuts off. My husband is a big guy and was finally able to get them off and the spare on. The tires were all in pretty bad shape. I'm sure they had not been changed ever. We finally get to the rental counter and let them know and that we are now running late to our flight. They proceed to take there time...then question how far we drove in the tire. I told them a block and they discussed it. At first it sounded like they were going to charge us for a new tire. The mechanic looked at it and decided to charge us $9 US to patch it...the tire was so old I'm not sure patching it was a good idea. The car needed all new tires. I let them know we had paid extra for the full coverage and we're told that tires are the one thing that's not covered. So we paid over $200 US for an old piece of junk, awful service...extremely slow. We got to our gate just before they closed boarding. I've never had this experience at any rental car agency. Had I not been so tired from our travels getting to Puerto Vallarta I would have headed to another rental company.

Ace no longer has its own office in Puerto Vallarta. MexRental has taken over servicing their customers. This makes it tough when you get to the airport and look for Ace or an Ace van. You don't know it but you have to catch the MexRental van and it has no Ace insignia on it. I had to call the Ace number twice to find that out. The car provided was a bit better that reserved although it had a dent on the driver door.

They picked me up at hotel. Rental process was easy and no surprises. Car was great

Service was horrible i made my reservation on line then i ent to pick up the car and they toll me that they didnt have any cars available and i had to wait

I am still waiting for the return of my deposit (4000 pesos). They told me 6-7 days. Today is the 8th day after droping my vehicle.

Agent said prepaid insurance was not acceptable to agency Insisted that insurance be purchased from USave Additional cost was 285$ US

Over charged, left stranded and treated like garbage. Would never use this website again. Ended up with a broken mini van and paid over 1000 from what I was quoted

They were 1 hour late opening and we had to wait out on the street in Mexico waiting for them to open. We didnt' get the car we wanted and upon our return had to give the keys to the Hertz Rental Car next door because we would have missed our flight and been charged $1000 to get a new flight. Horrible!

I booked car a week before my arrival to Puerto Vallarta for $160. We arrived to the rental company and was asked to pay $350 for the car. The employee of the rental car agency had completely different numbers in the system and did not understand what is the 160 dollars for. They wanted to charge us 350. We tried to figure this out we asked him to call the number on the reservation - to our surprise it was his phone number. It seemed sketchy to us and I will never rent a car through the carrentals.

Dont Reserve with Economy in Puerto Vallarta..,Unprofessional and horrible experience!!!