Kim Reviewed on Sep 19, 2019, 7:11 PM
I reserved the car online with Fox. When I went to pick up the car all the contracts were under Mex Rent A Car and they refused to honor the unlimited mileage which is why I rented the car for a week. Customer service for Mex Rent A Car is a joke, no one would answer the phone. Fox and Mex Rent A Car are “affiliated” but they feel they don’t have to follow the terms of the agreement. It is total bait and switch....BE WARNED, PAY THE EXTRA MONEY AND USE BUDGET at the CBX Cross Boarder Xpress. I have a complaint currently being “escalated” with Carrentals.com so we will see where that takes me.
Mike Reviewed on Jul 28, 2019, 12:20 AM
My wife & I flew on 2 planes that day, from NY to San Diego. Our flight was late & we arrived at Fox 2 hours late. They said they had already canceled our reservation & that there was no way they could rent a car to us that night!