HaiyunReviewed on Jan 30, 2019, 2:35 PM
Not very nice experience - hard to find location and didn't explain to us how to operate the car. today, I just realised that charg GBP42 to my credit card more than 1 month after we returned the car without informing what the charge is about.
NicoleReviewed on Oct 14, 2018, 7:24 PM
Pickup was a disaster.
The rental car place was scheduled to open at 10. We got there prior to opening because we had an appointment we needed to get to and were in a rush. The desk clerk was helpful and fast and I was pleased we were going to get out so quickly. HA. We got in the car and were ready to pull away when we realized the petrol tank was EMPTY. The lot staff came over and apologized and told us they'd get someone to drive our car to the petrol station and fill it up and bring it back. We sat waiting in the car for over a half hour. I had to go find out the matter. Apparently a staff member from the previous night's shift left with the credit cards they use to purchase petrol. They were trying to get in touch with him and were just leaving us sit. I told them we couldn't wait forever on the off chance they could get in touch with this person ad get them to turn up. They told me they'd mark the tank as empty and told us the petrol station was just down the road. Well it wasn't - and it our first time driving on the left - navigating the roundabouts with no knowledge of the area, unable to find the station and on the verge of running out of petrol. It was one of the worst 40 minutes in my life. And of course we ended up dreadfully late for our appointment.
Also - we had a damage done to our car at the end of our vacation when it was parked on the street. Hertz billed us an astronomical rate for easy to fix cosmetic damage. We are having to get our credit card company and a lawyer to negotiate it.