Eric H Reviewed on Feb 19, 2020, 4:23 PM

When i first went to pick up my rental, it had a damaged tire. They took me to another Enterprise and i received a vehicle that would work for my needs.

MaryDen Reviewed on Feb 10, 2020, 12:48 AM

The staff is superb except with the truth. The problem.was that we were told the cars would be ready--soon. Almost 2 hours after pickup time--no car. Nowhere else to go.

Blake Reviewed on Feb 13, 2019, 5:50 PM

We went to pick up our rental the other day, but as soon as we pulled out of the parking garage we noticed a scraping sound coming from under the car. When we got out to look, there was some piece of metal hanging from the bottom of the car scraping the road. We went back inside and told Marie, our Avis CS rep, and she scrambled to find an exchange vehicle that was in drivable condition. It took a bit of effort on her part, but my wife and I were glad she was willing and able to help, as we really needed a car at that time and if we would've had to wait hours for another exchange or have had to Lyft to a different location it would've been a lot more stressful. Thanks, Marie and Avis! First time renting with Avis, but my first experience was good enough to consider renting through them again.

Frank Reviewed on Jan 2, 2019, 2:38 PM

The 2 gals at the Double Tree Hotel Avis in Denver were very helpful and knowledgeable. The van was ready and very clean. Thanks the Dodge Derango was great in the snow.

Christiane Reviewed on Oct 2, 2019, 12:06 AM

I paid $70 in taxi to My rental location you set. Far away from my requested at airport. And budget had no cars for me. They had my name. But not my car. And I was on time. Imagine how ANGRY I was. I walked to Hertz who only had SUV at 3x the rate I expected to pay.

Thomas Reviewed on Jan 4, 2019, 6:10 PM

I requested a compact car. Upon arrival, they only had a midsized sedan. It was a Kia Optima and the braking system was the worst ever. The anti-skid brakes were hypersensitive and locked up and I couldn't stop and had to slide into a curb to avoid rear ending someone at a stoplight. Gave me a flat tire. This vehicle should NEVER ever be rented in Denver in the winter. It's a complete hazard. To compound my misery, I went through your insurance partner but when I called for roadside assistance, the tow driver said 30 minutes approximately. After an hour and a half, I phoned him and he didn't pick up. I phoned a second time and he said I wasn't there, which is a complete lie. He wound up towing the WRONG vehicle! I wasn't about to wait yet another two hours in my car. A different tow company just happened to show up. I paid him out of my own pocket. I expect to be reimbursed for this expense. Total fail all the way around with this rental, both the vehicle itself and the tow company. I wound up having to be towed all the way back to the Denver airport which is the only place open on New Year's eve and my entire night was ruined. Total time wasted up to four hours or more.