Eric H Reviewed on Feb 19, 2020, 4:23 PM

When i first went to pick up my rental, it had a damaged tire. They took me to another Enterprise and i received a vehicle that would work for my needs.

MaryDen Reviewed on Feb 10, 2020, 12:48 AM

The staff is superb except with the truth. The problem.was that we were told the cars would be ready--soon. Almost 2 hours after pickup time--no car. Nowhere else to go.

Blake Reviewed on Feb 13, 2019, 5:50 PM

We went to pick up our rental the other day, but as soon as we pulled out of the parking garage we noticed a scraping sound coming from under the car. When we got out to look, there was some piece of metal hanging from the bottom of the car scraping the road. We went back inside and told Marie, our Avis CS rep, and she scrambled to find an exchange vehicle that was in drivable condition. It took a bit of effort on her part, but my wife and I were glad she was willing and able to help, as we really needed a car at that time and if we would've had to wait hours for another exchange or have had to Lyft to a different location it would've been a lot more stressful. Thanks, Marie and Avis! First time renting with Avis, but my first experience was good enough to consider renting through them again.

Frank Reviewed on Jan 2, 2019, 2:38 PM

The 2 gals at the Double Tree Hotel Avis in Denver were very helpful and knowledgeable. The van was ready and very clean. Thanks the Dodge Derango was great in the snow.

John Reviewed on Oct 23, 2019, 4:43 PM

The gentleman who helped me check out the car didn’t seem to know what he was doing. He took a long time to enter my info and then needed a coworker to help him proceed. It wouldn’t have mattered much to me except that I was billed as of the time I reached the desk and not the time I was cleared to leave

Christiane Reviewed on Oct 2, 2019, 12:06 AM

I paid $70 in taxi to My rental location you set. Far away from my requested at airport. And budget had no cars for me. They had my name. But not my car. And I was on time. Imagine how ANGRY I was. I walked to Hertz who only had SUV at 3x the rate I expected to pay.