Inbal Reviewed on Aug 27, 2019, 8:07 PM
Reached the Airport counter after landing, took the shuttle to the agency. We were 'dumped' at the agency with no one at the location. The cleaner eventually helped us reach the manager and after a while the same lady that received us at the airport arrived with another couple at the agency. After waiting for her to finish with the other customer (why they were first we have no idea...), she took care of us - didn't have a car from our category so we were upgraded (good), but car wasn't ready, tank less than 1/3, dirty and with multiple dents. We eventually took it. After landing 22:30 we left the agency 01:30 and still had 40 minutes drive!!! was all together a terrible experience.
Niki Reviewed on Sep 28, 2018, 4:24 PM
The staff was very friendly and helpful, they explained everything we needed to know. The whole process was very smooth.