Roy Reviewed on Mar 3, 2020, 4:55 PM

First of all I booked insurance thru carrental insurance option, when I went to pick up the car the agent told me I have to buy insurance thru them. Insurance I got doesn’t work there, so it’s mandatory i have to buy. when I picked up the car it’s was really but condition lots of damage tires was bad it’s was bad stunk so bad, so they brought other same model little less damage but stunk in there too. While driving with family Ac doesn’t blow cold air. On my was to airport I got flat so I changed out tire with spare. When I looked at flat tire they have patched the sidewall of the tire, which is really bad idea n very dangerous. As mechanic I can’t do that in US. So if I was going fast it’s could put me n my family in danger or got killed. When I got to car return the guy said I hit pothole that why I got flat. I took pic of the sidewall the patched it’s loss n has hole.

Phxmd Reviewed on Feb 28, 2020, 6:46 PM

I arrived at Montego Bay airport ready to pick up my car. When I arrived one agent barely greeted me while the other had her head down and was fast asleep snoring. The other agent didn’t even bother to wake up the agent. She took my information and told me that it was mandatory to pay $25 a day for insurance. That would’ve been nice to know. I was taken to the over crowded lot where our car was. I was confused as the gentleman gave me the keys. The car was filthy!! Like it hadnt been touched with water in weeks. The interior was ok. But a good cleaning could’ve been done there too. When I dropped the car off a few other ppl were waiting and looking for a representative of Thrifty. I went inside and to my surprise the sleeping agent was awake and took care of my return. Do not rent from them. They are unorganized and rude!

Patricio Reviewed on Jun 7, 2019, 9:21 PM

The customer service was terrible, When I picked up the car it had 1/4 tank of gas and I return it with 3/4 but the guy checking the car tried to tell me that I would be charged for the car having less gas. Then they triple charged me to fix a flat tire that I received while driving the car. The wheel bearing were going bad, the car was not a smooth drive and very hard to drive on the already poor roads in Jamaica. The customer service upon returning the car and trying to catch a flight was terrible, if I didn’t have another ride waiting on me outside I would have possible missed my flight. I would not recommend this company to anyone.

Gabriel Reviewed on Apr 19, 2019, 4:28 PM

It took a long time to be picked from the airport to be taken to the rental office to pick up our car. The process is lengthy compared to others that I have done before. We got a reliable car that took us around. If your looking for a car on a low budget and done mind the wait this is the company for you. Mind you we had 2 kids with us and that didn’t help speed up the process at all.

Kerry Reviewed on May 22, 2019, 3:08 PM

NEVER RENT A CAR FROM FOX!!!. I wish I could give no star.They have no customer service. You don't get the car you choose online. You get a dirty car, and i was so upset that I had to take my toddler in a dirty car.They want $1000 in deposit . I had to put air in the tire right after driving out from their location. I ended you paying $250 in deposit and one month later I still have not receive my deposit back. I took the car back in better condition than I received it. I washed it and it also had a full tank of gas. Today is may 22 and I returned the car on April 28th and I still have not received my deposit back. I called the office 4 times and I send two emails. They keep telling me they are waiting on accounting to send my money back. I just filed a claim with my credit card company to get my money back.I am a Jamaican who goes home at least twice per year and i would never rent a car from this company again. I expected better from my own people. I would never recommend them to anyone. Please save you the hassle and get a car from Budget or another company.

Tanisha Reviewed on May 21, 2019, 7:21 PM

My experience with this place is a nightmare and I say “is” because I am still dealing with these people concerning getting my money back. Had to wait for a transport after landing to get to the place of business almost 40 minutes. Decided to take the initiative in getting my own ride there then had to wait for the guy late picking me up to arrive back there too..smh. I got a ticket driving the junk rental car. Police tells me to return the car, that it’s not a car I should be driving. I returned the vehicle demanding my money back. They told me my money had been refunded. I still have not yet gotten my money returned to me. I’ve contacted carrentals.com hoping for some resolve. Nothing yet. It’s been a week. My $1000 hold has not been released yet. Still waiting.

CL Reviewed on Jan 25, 2020, 5:06 PM

Average, not bad. Surprised that none of my credit cards were accepted for insurance purposes and had to pay $30 per day extra

John Reviewed on Apr 27, 2019, 11:55 AM

I was sent to Ucal rentals in Mobay and I received a very small in poor condition