Nic Reviewed on Dec 30, 2019, 12:38 PM
It was just complicated because I booked it from the states and the insurance was insanely high. I could go on and on about all the problems through the whole month I had the car.
BA Reviewed on Dec 3, 2019, 8:23 PM
I booked w Avis as it was meant to be an In Terminal pick-up at Dublin aeroport. The woman at the desk said I needed to take a shuttle to collect the car because I did not book directly through their site, and because I was not an avis club member. This is false advertising. I also had to pay a fee for declining CDW, a service my credit card covers. When I told her this she said we do not deal w your credit card company. Well, since they accepted payment they in fact do, and also made a copy of the letter from my CC company regarding coverage, so... She also wanted me to sign a bogus form they typed up and printed out, saying I was fully responsible for the full cost of the car if something happened - no, that is what my CC covering CDW means. These were scare tactics designed to make me reconsider and pay more to have CDW, which few older people I know did as they got scared. Old school tactics in 2019, cop yourselves on avis. The car itself was fine. The return at Shannon was slower than expected, as the shuttle driver also processes the return. So, allow extra time for this.
alain Reviewed on Sep 8, 2019, 12:23 AM
Great customer service experience in Dublin, but very bad one at Galway, when I tried to get another car, as the car was over heating. I was told I did not know how to drive a manual shift, which I have done for many years. In addition I find out at the end of my trip that the A/C as not working either. Thumb down!