EvaReviewed on Feb 22, 2020, 6:40 PM
Easy pick up and drop off. The staff did not try to sell me more coverage than required. Car was good of gas and reliable.
DanielReviewed on Dec 21, 2018, 3:12 PM
My primary complaint here is that we specified a pickup time of 11:00 am and the car was not available until later that night at 8:00 pm, as our vehicle had not been returned yet. There seems to be a disconnect between the website and the Alamo location we used in Merida, and this was an inconvenience on our vacation where we were splurging on a rental car to explore archeological sites around Yucatán. We ended up getting a small discount for returning the car early, but we weren’t aware of this until we returned the car and felt like we paid for four days when we only had the car for three.
The car itself worked great. In the future, I’d probably only rent a car for one night/day to access the more remote sites and use public transportation for the rest.
Rob787Reviewed on Apr 2, 2018, 1:17 AM
Arrived at the rental agency and did not get the car I requested. The staff at first seemed to be helpful took my number down said I could exchange for the car I requested later that night or the next day and never receiveda call. When I called back the guy who answered said there was no info on my request so clearly my info I wrote down got thrown away. Car was nearly empty on gas after being told by the sales rep I had to return it with a full tank. First time renting with this company and last.