GUILLERMO Reviewed on Nov 19, 2018, 5:31 PM

We have rented with Fox several times in the past without any issues and feeling satisfied after the experience. However, this time in the Dominican Republic was horrible for us. First, lots of charges were added onto the rental fee which made the rental 4 times more than we expected! Second, the woman insisted that she had to put a $2,500 hold on the credit card. When I expressed that was much more and I felt very uncomfortable with that- her reply was we can drive you back to the airport. What??. The car we were given was the same car they used to pick us up from the airport. It was damaged and not professionally up to par. The worst is they gave us the car with NO gas! Our vacation started with having to drive around in an unfamiliar country that speaks a different language hoping to find gas before we ran out. This was incredibly stressful for us and I never want to repeate it again. This FOX rental car place should be closed.

Nelson Reviewed on Jan 25, 2019, 1:13 AM

I booked the reservation thru CarRentals.com However, a car was not waiting for me when I arrived at the rental place. The person behind the counter said there were no cars left. Instead of offering me a different vehicle, they told me to check with another agency. She explained that they couldn’t ensure a car would be available and that it was my responsibility to call Alamo and make sure they had a car. The one agency I found that had a car available tried to charge me four times as much as I had been quoted. So, needles to say I had to take cabs everywhere. Furthermore, I paid for the insurance which was charged in advance. So, now I have to deal with the insurance company and try to get my money back.

RafaelC Reviewed on Nov 1, 2018, 10:28 PM

When I arrived, I had to call for a pickup. Usually they are there with a sign waiting for you. I paperwork process was very smooth. The only thing on the day of the return in the morning when I went to start the car. The battery was dead. I had to haul down a cab driver and give him some money for a jump start. Then I had turned off the car 30 mins later. When I tried starting up the car again. It did not start. So I called the rental company. Explain the situation and they someone over with another battery. This process took about an hour.