Nate Reviewed on Dec 12, 2018, 5:42 PM

This was my first time renting a car internationally, so it was a learning experience. Quoted rental charge was very reasonable, but website didn't clearly state other charges, maybe they were in the terms and conditions agreement. First, had to contact Visa and have them send proof that my cc included insurance for rentals, or I could have paid about 35 euros per day. Another charge that was added is 45 euro border crossing fee. They also put about $1000 hold on my credit card. The actual pick up process was okay, I just think that all of these additional charges/holds could have been more clearly identified at the time of reservation. Once again, all of these fees may have been included in the lengthy T&C agreement.

William Reviewed on Feb 11, 2019, 6:08 AM

I originally planned on renting the vehicle for three days. This length of time was established due to the auto-repair shop fixing the vehcile I own-stating that they would need to keep the vehicle for three days. The auto-repair shop fixed my vehicle in less than seven hours. At this point, I needed to pick my personal vehicle up and return the rental. Unfortunately, I could not pay for the short time that I used the rental, instead, I had to pay a lot more. I wish that I could have been cut a break by Hertz considering that I only had the vehicle for such a short period of time. After returning the rental, I was informed that I MUST fill the tank up, even though I only drove the vehicle approximately 10km. I drove the vehicle to the service station, put about 3 euro of gas in, then drove back to the lot. This was very frustrating as I had only a short amount of time left in the day to walk to the auto repair shop and retrieve my personal vehicle. Next time, I will be using another local rental agency that rents by the hour.