LyonnaisEnVadrouilleReviewed on Aug 28, 2020, 1:25 PM
Contrary to what had been indicated on booking, it was impossible to collect the car at the port. we had to walk 800m to retrieve the car. when we arrived they gave us a lower category car. we refused the car, and at that point they told us we had to wait for them to clean one. we waited over an hour. Ditto on return, car to return to the office while our reservation clearly specified that the return was to the port. very unfriendly staff, complicated to park on site, we have to wait, then wait again to have our voucher signed that everything is ok. I do not recommend ...
OrcalyneReviewed on Jul 31, 2019, 12:46 PM
The staff at the Naxos agency near the port was particularly rude and incompetent: we walked about 30 minutes with the luggage in the heat and with a 4 year old to find the agency (the person who was guiding us by phone was hurting when we asked for information). Once at the agency, the person in charge of our file spent his time settling his personal belongings ... Then the proposed vehicle was clearly not the equivalent of what we rented via Autoescape (smaller model and former), they assured us that they could not offer us anything else. The lock was damaged, the button to adjust a side mirror broken, no USB port, empty windshield liquid tank, no rear shelf, the car seat originally proposed for our 4 year old was defective, we had to insist to have a correct one. They also wanted us to sign the statement of taking vehicle before realizing the report! In all we took 2 hours to recover the vehicle. We had a particularly unpleasant experience with this agency, I do not recommend it! This is the first time that happens to us.