Regular and frequent Shuttle Home top Fast vehicle take Vehicle perfectly clean Vehicle in perfect condition Back equally easy

Had the shuttle driver pick us up from Baggage Claim, drive us to the pick up area and the overall pick up process was quick and took less than 20 mins!

Was in town for a belated Mother’s Day weekend and appreciated the upgrade and great ride! The Infinity drove very smooth. Made for an enjoyable weekend for me and my mom. Thanks!

Very pleased with customer service and the car I rented at Inverness Airport. Staff went out of their way to be helpful . Had a great little Ford Fiesta, clean , economical with fuel and comfortable to drive .

at inverness, I was told that they held the car all day (original time was 10am, but it was 3:30pm. some named Armando? had assured me they were expecting me at 4:30pm). so it wasn't a good exchange. then I was told that since I wasn't American, it would cost quite a deal more. again, did I get any warning from CarRentals? NONE!

Had a little difficulties with finding a pick up spot in Inverness airport (Google maps shows spot on outside parking, which by the time I arrived (22:00 was closed). Thankfully, my friend found it out so we succeeded with rental, but was nervous cause it was near closing time.

The lady at the desk in Inverness was very friendly and helpful to us. She referred us to another gentleman because the model of car we had chosen was not available, and the substitute car on hand did not have enough room for our four bags. I had done a quick check of luggage space on the Hyundai Tucson and thought it would work. That was understandable. But the only vehicle that they offered to us that had four seats and could carry four bags was over twice the price. It was tremendously expensive. Also, the gentleman we finalized the booking with told us that our State Farm insurance would not cover us internationally, only domestically. It worried me enough that I purchased the coverage he offered. Well, his statement wasn't true. I was actually double covered by State Farm, Signature Visa and then a third time with the coverage from Budget. This added to the unexpected extra expense. I will not use Budget in the future. I'll rent from the others who have given me no surprises or disappointments in the past.

My reserved vehicle 7+ passenger van was not available for my golf trip with 4 players. Was given only vehicle a Ford Fiesta. HD to return to the airport next day to pick up a 5 passenger van. Still not enough space and made for a miserable trip around Scotland over 8 days.

Arrived at airport after 14hrs of travel with 4 kids, waited one hour before getting to the top of the queue to be told the vehicle I had reserved two months in advance was unavailable. They had no cars suitable for a family of 6. When asked how I was supposed to get my tired kids to our accommodation the desk agent shrugged. This was beyond upsetting. We were basically told there were no options and to go away. Finally someone from Avis Prestige offered a larger vehicle. We had no option but to accept a vehicle 1000 GBP MORE expensive than our original booking. This caused us significant financial turmoil but we had no choice. We will NEVER rent with Avis again.

However, had to wait awhile because of the small sized airport and minimal car rental companies available. Also charged for roadside service although it wasn’t discussed with rental company associate. I did get it removed from the bill, however, the final total was more than that when I reserved the car and I didn’t get a receipt for the final charges.