very good, essential car for short trips (120km round trip).

the price at the counter was much higher than the one I made a reservation for over the online booking

The booking was simple and easy. A car of Enterprise, which was as good as new, was brokered. The local settlement (Hannover Airport) was fast and friendly.

My data was not deposited. It took patience. Return - just turn off and throw keys in the safe. Subsequent damage at my risk. Deductible of 1'100 € for a microcar questionable and not contemporary. Not with me again

Due to the closure of the airport another was approached nearby. At first, it was a bit difficult, but then the situation was resolved and the Budget employee was able to hand us a vehicle at the cost already paid. Super nice support for this problem.

The contract form contained three scratches or other pre-existing damage. These were not recognizable for me on the vehicle. I did not have any contact with other vehicles or obstacles.

I booked a Vw Tiguan (or equivalent Suv & Crossover) to suite my group and the luggage we have. unfortunately, I was given the smallest car in your fleet. I was told that because i was one hour late, the car was given to somebody else. I wonder why the other person was given a different car from what he booked? Why my car was not kept for me considering delay on flight arrival is a common occurrence? What is more frustrating and unprofessional, is that they did not agree to bring a s similar car to what i booked the following day? The manager said i have to collect the car myself. So, basically i have to spend 2 days of my holiday (8 days) to collect the my pre-booked car! I am very dissatisfied with this unprofessional treatment and the disruption caused to my holiday and would like this matter to be investigated as a formal complaint

So far missing a concrete account of the rental car, the retained deposit of 250.00 € is not yet refundable. A detected lack of the Fel ge front right has not been caused by me, but was determined purposefully when returning with a flashlight.

My experience with the provider was outstanding.