Sandra Henderson Reviewed on May 30, 2018, 8:07 PM

I had a reservation for an Nissan armada or something similar. They gave me a Kia Sorento. The back seat was dirty and that vehicle is not comparable to a Nissan Armada. I pointed out that the back seat was dirty to the sales rep and I assumed he cleaned it after the walk around but I realized later that he didn’t even touch the backseat. I asked if I could pick up my vehicle from another location and they told me that wasn’t possible.I have an armada so I know what type of storage is available and that our luggage would have fit. We didn’t have enough space to fit bags of 6 people and the ride in the Sorento was very uncomfortable. When we returned the truck Tuesday. Another lady was in Hertze angry because they didn’t have the armada that she booked, which leads me to believe that this location does not have a Nissan Armada to rent out. It was a bad experience overall and I won’t be using Hertz at this location in the future.

Anne D. Reviewed on Jun 13, 2019, 3:26 PM

Pick up and return uncomplicated! Point deduction is because the Fiat Panda has manually adjustable side mirrors and the lever for the right mirror was broken. You have to adjust the mirror with the help of another person from the outside. Improvement: For the return, it would have been helpful to know that you can put the key in a box. Is not online. So I had to return the car as part of the service times, although I would have liked to keep it longer.

Mohammed Reviewed on Oct 30, 2019, 4:56 PM

A nasty experience with the Sicily by car. I had a reservation through Car del Mar / car rentals. My reservation was not accepted because I had a debit card with me. I had to book again and pay 3 times as much, my debit card was then accepted. I have now paid twice and neither (Sicily by car and Car del mar)) do not want to return the overpaid money.

Andrei Reviewed on Nov 13, 2018, 9:56 PM

Was not able to get reserved car - was told that two credit cards required- though it was never specified (somewhere it was mentioned that it might be needed for class R, but it was never mentioned that the reserved car was class R) Was given another car instead - started to smoke 5 min out of the parking lot- and the agency was mostlyunhelpful After 2 hours of the struggle on the side of the highway, no police and no help from the agency, with 2 kids, elderly person and luggage Good Samaritan called the taxi so 4 of us could go back to airport ( €20 for 5 min ride) with one left there on highway for another hour waiting for service. By the time everything was settled we lost the day of vacation, children and grandma were scared and tired, we were €30 lighter, and got the car we originally reserved as the replacement- no one mentioned two credit cards anymore! So to sum it up - we were given faulty car to start with and did not get much help resolving situation. On top of that no one volunteered information about closed roads and detour and you can see cars going round and round trying to figure out how to get out of the airport, we did it twice