Sandra Henderson Reviewed on May 30, 2018, 8:07 PM
I had a reservation for an Nissan armada or something similar. They gave me a Kia Sorento. The back seat was dirty and that vehicle is not comparable to a Nissan Armada. I pointed out that the back seat was dirty to the sales rep and I assumed he cleaned it after the walk around but I realized later that he didn’t even touch the backseat. I asked if I could pick up my vehicle from another location and they told me that wasn’t possible.I have an armada so I know what type of storage is available and that our luggage would have fit. We didn’t have enough space to fit bags of 6 people and the ride in the Sorento was very uncomfortable. When we returned the truck Tuesday. Another lady was in Hertze angry because they didn’t have the armada that she booked, which leads me to believe that this location does not have a Nissan Armada to rent out. It was a bad experience overall and I won’t be using Hertz at this location in the future.
Eric2018 Reviewed on May 27, 2018, 1:50 PM
Greatest customer service. We were taken care of beautifully by Paradise who made sure all our rental needs were met. Great price and friendly efficient service.
NicholasFinn Reviewed on May 21, 2018, 3:37 PM
Pick up was easy and quite seamless and the van was nice. My understanding though with CarRentals.com is that the amount I paid up front would be all I was asked to pay. I returned the van with the same amount of gas and there was no damage to the vehicle at all. That said, after drop off I was charged an additional $28. Trying to get someone on the phone to explain the charge was near impossible!