Patrick1959 Reviewed on May 1, 2018, 4:51 PM

I booked my vehicle online thru CarRentals.com. When booking the vehicle, there was a link on the page for insurance coverage through a 3rd party, for which I paid $99. When I got to the counter at POP, I was informed by Abigail that this insurance is not valid in the Dominican. So, I wound up paying $119 more for insurance. When we reviewed the car at the time of rental, I was told the fuel read 6, which in my mind meant 6/10 of a full tank. I was told that I needed to return it at that amount or pay a premium in fuel. I returned the car with 7/10 (it's hard to gauge how much fuel to put in at the pumping station, but I erred on the side of caution and returned the vehicle with more fuel than I rented it with. When I returned the car, the rental agent, who was awfully slow, said that I had returned the vehicle short on fuel. He said that a full tank is 6, not 10 like the rest of the world. He therefore charged me for what he said was the short fuel. As for the service, it should not take 30 minutes to pick up or return a car at an airport if you made arrangements ahead of time. This is my honest assessment

lewin Reviewed on Jan 28, 2018, 5:16 PM

I had to drive to a different airport to change the car to the size I made the reservation for. Also I had to pay double of what I had shown in Rentalcars and the service was quite poor.

jonvee Reviewed on Feb 14, 2018, 8:07 PM

We made reservation for five days in La Paz, got to Europacar off airport location by shuttle and the desk clerk would not rent us the car unless we paid additional $160 for auto insurance. The Europacar business sign was not permante, but a temporary banner half hanging down. Also their office presented costs on hand printed document, wouldn't take my credit card for insurance coverage or for deposit. They clearly operate a scam with bait and switch strategy, not honoring their advertised price therefore not trustworthy from the start. I called their office one day in advance of arrival to confirm costs and they hung up on me and wouldn't answer my return calls. We went to another Mexican car rent who wanted us to pay addition insurance cost but with persistance honored my credit card for insurance and deposit. The rented us a new car for their advertised internet price.

Rob G Reviewed on Jan 25, 2018, 7:28 PM

Very poor customer service. Would never use them again!!