Garet Reviewed on Mar 14, 2020, 10:19 PM

Florida - Indiana drive: Failed to mention at pickup that there would only be a little bit of gas in the tank, causing me to stop and refuel 30 min in. Not ok. Not too long after that, the A/C decided to shut down for a few hours while driving in the South. Upon reaching Indiana (cold temps), the heater would intermittently kick on when I needed it. Again, not ok. At check-in, I bought the gas refuel to full upon return (assuming I had a full tank before leaving...). Really, really not ok. Sooo....the super helpful lady at the return desk made all the gracious refunds, apologies, etc. and brought this review from a 2 star to a 3 star.

Dave Reviewed on Dec 11, 2019, 6:19 AM

Wasn’t sure about using a rental clearing house provider but was very pleased in the end. Very smooth process and excellent pricing.

Connie Reviewed on Mar 11, 2020, 11:40 PM

My husband ordered a midsize car, such as a Camry, for me to use. When I got there to pick up the car, I was told there weren’t any cars available in the size I ordered, but I could upgrade to a midsize, such as a Camry, if I wanted to pay another $10/day. I wasn’t sure what size car my husband ordered, but this guy telling me that there were no cars in the size ordered were available for another hour but I could upgrade for another $10/day didn’t ring true with me and felt like a “bait and switch”, so I told him that my sister and I would wait at the airport for another hour until the car was available.

Dede Reviewed on Mar 9, 2020, 12:14 PM

So very easy to pick up

Jill Reviewed on Oct 28, 2019, 12:12 AM

We had exceptional customer service. We had our car rented before our bags came out! Very convenient pickup, it was right outside the door. He even gave us a free upgrade to a brand new Infinity!

Lisa Reviewed on Oct 3, 2019, 10:17 PM

Car was ready, although the exterior was not washed, the interior was fine.

da-niel Reviewed on Jun 11, 2019, 5:56 PM

Everything's good overall.

Jeff Reviewed on May 5, 2019, 10:12 PM

Very convenient location within the airport, fast and efficient process

Lynn Reviewed on Apr 22, 2019, 8:33 PM

Car back had scuff on it and had to go all the way back to the counter to inform them. No checkout person in the lot ..

Mel Reviewed on Apr 14, 2019, 5:20 PM

My experience was just perfect. The price was right, they upgraded me to a better car, everybody was nice And helpful.