Barb Reviewed on Mar 19, 2020, 1:11 PM
Very friendly employees, great prices and nice selection of premium vehicles, would recommend to anyone.
Nicole Reviewed on Sep 23, 2019, 7:27 PM
This was our third rental this summer through hertz and we We’re happy. The car itself was terribly uncomfortable for all 4 people to sit in- we reserved a higher tiered car from before and we’re SO disappointed!!!! If I would’ve known how awful the Sentra was, I would’ve saved my money and got the lesser car. The car itself had scratches on the door, which the GM told me about, but there was an oil rag left in on the engine and a plate hanging off the bottom the Car. The workers were definitely busy preparing for additional rentals for the weekend. We truly enjoyed the customer service at pickup. I love the people in this store in Dubuque!!! So friendly and efficient.
AW Reviewed on Mar 9, 2019, 5:24 PM
Pick up was easy enough, as was return. When I picked it up the attendant didn't do a walk around with me, she just stated we have pictures of the the markings. We know what's wrong with the car and sent me off. The brakes on the car practically sent me through the windshield every time they were pressed and the fenders in the wheel wells were flapping in the wind rubbing against the tires while driving. The car didn't seem to be maintained well at all and if I had known it was going to be garbage before I left town I would have returned it. I don't think I'll rent with Hertz again. I was very disappointed.
