MK82 Reviewed on Aug 7, 2018, 10:12 AM

I had to wait almost two hours to get there. The counter serves four Autovermiter at the same time, but it only work for the peak season two skilled workers. Really bad. Unfortunately, I lost my credit card on the way, because they had no regard for. Their standard rate was, no credit card no car. I have cash, EC card offered no indulgence. They just did not give me a car and sent me away. Thank God my brother was already in Sicily at the time, he had to come to the airport extra for two hours driving time. So do not forget credit card. I still do not understand how you can be so inflexible. We are all human and that can happen that one forgets or loses his credit card.

Kurti Reviewed on Oct 2, 2018, 12:48 PM

The pickup, or the queuing at the desk took over 1 hour! An impertinence! The return was quick!

Ron45 Reviewed on Sep 8, 2018, 6:17 PM

Pickup time on the order said 10 am and I arrived at 7:30 and the counter was opened at 8:00 sharp as advertised. At pickup, the clerk was harsh. Of course I was told that the car (Reno Clio or alike) was not ready and that I will have to wait for maximum of 2 hours. I was offered and accepted a Diesel Golf for extra 4 euro per day. Then, although I purchased insurance in advance, the clerk tried to coerce me to purchase his company insurance. At drop off, the guy checked the car like three times. In the past, in north America, I was very satisfied with Alamo. Not this time - probably it is different in Sicily. The car was very good - at least that.