Joost44 Reviewed on Feb 3, 2020, 1:33 PM

Long line waiting. 2 employees of which 1 was busy with other matters. With all the other landlords there were no longer any waiting people when we were finished at the counter. The relevant employee who helped me was very persistent about putting an insurance policy on to buy off the deductible. This despite the fact that I pointed out to him several times that I had already taken out such insurance through CarDelMar. Never experienced this extreme. Unfortunately. Price / quality in itself very good. The car was good. The handing in went smoothly. The damage report with regard to the (paint) damage already present was also positive.

Roberto Reviewed on Feb 2, 2020, 10:05 AM

Only downside, not being able to make a deposit with a debit card

AutomietenFuerte Reviewed on Feb 27, 2020, 11:58 AM

Picking up at the airport took a long time. When I called the specified number, I was promised to be picked up within 10 minutes. In fact, I waited more than half an hour and still had to queue a few kilometers from Fuerteventura airport after the bus ride in a workshop. All in all, the whole rental car pick-up took significantly more than an hour. Despite premium insurance through CarDelMar, they wanted to force my own insurance from Orlando on me. The car with almost 100 TKM had various scratches and dents. The service ad reported that my service needs were overdue. The tires were at the limit. The service employee refused to mark the dents and scratches on the contract and told me that I didn't need to take the car. Then I just don't get any. When the car was handed over, it was time to wait a long time for the bus, which the driver had already brought to ice cold with his air conditioning. The driver did not respond to objections. I have a lot of experience with rental cars and will therefore no longer book with Orlando.

MaxWhiteman Reviewed on Nov 18, 2019, 6:42 PM

Horrible experience, I had never seen that! At the time of returning the car, they put it on a lift tray to look underneath. They told us that we had spoiled qqc (????) and charged us nearly 870 €. Of course when taking care, no photos, no comments on the lease on the many scratches on the body (We were told, do not worry everything is registered ..). They never wanted to show us the so-called pictures they had of the car BEFORE. The couple next to us who made the car at the same time had a similar experience. Roof of the car damaged and invoice of 950 €. The renter allows them to say "You have to ride on the roof" by making fun of it. Of course, who is looking on the roof or below the car when renting it ??? Worse about our problem, they ABSOLUTELY did not want to show us damaged parts under the pretext that it was dangerous to go under the elevator platform. So we had no evidence of damage but we were stuck because they take care to keep a deposit of 900 € ... Malin, every time they take the equivalent of the deposit for repairs ... And to finish, they had to send us by email the report of the rental (apparently impossible to have it in live paper) but after a week, we have still received nothing ... 1000 € unplanned expenses, it's waste a little vacation. A word of advice, do not go there !!!!!!!!