adamt Reviewed on May 16, 2018, 6:51 PM
My reservation was for a one day rental of a minivan. Upon pick up, the paperwork showed a total rental fee 3x my original estimate. This did include a fuel charge of approx. $25 that I opted for, as the rate was better than local gas stations. Still that would put the billing at 2.5X. I pointed this out and the rate was changed to reflect an appropriate charge, but it took a couple more passes at it to get it right. I informed the agent that I would be paying with a different card than used for the deposit. He said he would note that on the account. Upon return, the person in front of me was asked if the charge would be staying on the original card or another method. That gave me confidence that mine would be handled appropriately. Wrong. Never asked and just said. All done everything is fine. I said I wanted it to go on a different card, and had to wait for a manager to take care of it. Plus, the incorrect amount was charged to my card. It was $6 higher than the emailed statement I received at rental departure. I was told it would be addressed. I had to call back to the agency when the wrong amount was still charged to my card a few days later. Still waiting to see the correction I was told was done.