D.A. Reviewed on Jan 12, 2020, 6:10 PM
At UVF airport (St. Lucia) the 2 woman at the counter were very courteous and the small SUV well priced. (Note Ace & Drive-O-Matic are the same company) On the downside, there was more paperwork than a mortgage and I spent almost an hour to get the car. (I'm used to Budget Fastbreak where your in and out in a minute!) Additionally if you rent from Ace and are over 65 yrs old they require a doctors note that your fit to drive. (They claim this rule is buried somewhere in the fine print of the contract.) They let me take the car but required I have a note emailed from my DR. (Emailing any medical records is illegal in U.S. under Hippa regulations.) They agreed to let my Dr. fax one but when he tried the next day they advised their fax machine didn't work. Used the car uneventfully for 4 days and no further questions were asked on return. Decent car, cheapest price and friendly staff but bring your calculator, reading glasses and patience when checking out the car.
Patrick Reviewed on Jan 3, 2020, 9:17 PM
My experience with this rental supplier has been great. Prices are a little high but the whole island is not cheap to rent vehicles.
Cynthia Reviewed on Jun 2, 2019, 7:03 PM
We were told they did not have the size or type of vehicle we reserved when we arrived. The rep said she’d give us a free “upgrade” which turned out to be way smaller a vehicle than requested. There was so much luggage we sat with it in our laps and between us which was VERY uncomfortable on our 90 minute trip to and from the airport. No one apologized and basically told us that’s what we got! I would like a refund for the difference in the size of the vehicle. It was a small to mid size which was not reserved.
