Sergey Reviewed on Oct 13, 2018, 8:34 PM

My experience was not good, very pushy service, you need to purchase all there products, with out purchasing no car for rent. Car not clean, front windshield never been clean, in gloves department tons of paper works from previous customers, floormats never been vacuumed...

chb63 Reviewed on Jan 3, 2020, 9:45 AM

The return of the vehicle is a disaster at Europcar at the airport, no organization for the return by the shuttle, people rush to access the latter, without any support from the rental company !! We almost, arrived at words with other customers who were also waiting for the shuttle containing 8 seats, while there were twenty customers justifying their urgency of a plane to take! as we all!!

John Reviewed on Dec 3, 2019, 8:01 PM

The overall experience was fair, but certainly has me looking for other options next time I rent a car. Some of this may be Israel-specific (I've heard Israel is bad with rental cars), but the counter time, both on pick-up and drop-off was horrid (and contributed to my missing my return flight). The guy helping with pick-up was nice, the staff on drop-off were not friendly or helpful. The unexpected insurance charge (again, I have since learned this is almost always how it's done in Israel) was not cool. That should be up front. The car itself was fine.

Vladimir Reviewed on Dec 1, 2019, 4:26 PM

Old, damaged cars with a lot of scratches, first car - one of front light not working, one of break light not working, and most important- breaks was malfunctioning

Ericetflorence Reviewed on Nov 19, 2019, 10:37 AM

We arrived at the TLV airport and had the unpleasant surprise of seeing our reservation taken and paid almost 3 months before, canceled. Budget did not offer anything except to rent and pay 2 full fare vehicles (we booked a 9 seat traffic). 2.5 hours later, (1 hour waiting at the counter and 1.5 hours of palavers, phone calls ....) Thanks to the intervention of Autoescape, they agreed to give us a 7 places. Surprise: at the time of taking the vehicle, it was the traffic we had booked and there were 2 others in the parking lot. Joke of the employee Itai, very unpleasant? Incompetence? Contempt of the customer? Can Budget cancel a reservation accepted and reconfirmed the day before by Autoescape, when the customer is at the airport without offering him any other vehicle?

Victor Reviewed on Feb 22, 2020, 6:22 PM

Overall a bad experience. The price quoted online did not include the MANDATORY insurance for the location. I realize each location is different, but I would strongly suggest the web site dedicate some resources to capturing these price differences. A small one sentence disclaimer hidden away on the booking confirmation does not cut it!

Yosi Reviewed on Jan 12, 2020, 5:17 PM

The advertising and the car that I got not the same