Adolfo Reviewed on Apr 4, 2019, 5:45 PM

Experience was good just think cars should be in the place not drive to a different address

Lisa Reviewed on Feb 25, 2019, 1:48 AM

My family of 6 arrived in ElSalvador after dark. We had booked our rental months earlier and had the last email confirmation that everything was set on our arrival day. WELL IT WASN’T!! We walked up to the desk only to be told that the vehicle was not available. The clerk was aloof, and just shrugged her shoulders. I showed her my confirmation and she just said well, it’s not here now! The only other vehicle she had was a small pick-up which would mean that our 4 kids would have to sit in the opened back and no room for luggage. To say that I was unhappy would be an understatement. The rude clerk just sat and now wouldn’t answer us nor even make eye contact. She just directed me to the next agency which was Avis. That clerk said that we could rent one of their vehicles but the only availability was a 12 passenger, diesel bus with a manual transmission. The cost was 3X what we were supposed to pay. It was obviously a “set up” because the paper work was already completed. They had us. It was after dark and had no other option. El Salvador is a beautiful country but not so safe after night fall...and they knew this. We did not have a choice to go into the city to see what else was available and they refused to assist us. Take it or leave it was their attitude. Thank goodness I am able to drive such a big vehicle with a manual transmission. Our $320 weekly rental turned into just under $1000...and to add insult to injury, it was an awful vehicle to drive. When we dropped off the vehicle at the end of the rental, no clerks were available. They were supposed to be there at 6am, but no one showed up to 6:30.