Alba Reviewed on Dec 12, 2018, 6:11 PM

I am appalled to the fact that they charge you for the tolls a flat fee even if you don’t use it. Of course you can say that you don’t want it, but if by chance you pass through one time a toll booth they charge you $35 penalty plus the charge of the toll. That needs to be revised or take away the franchise of Puerto Rico. They are not representing you properly . If in the US I pass through a toll booth even one time per day equals five dollars I understand that but not charge me in advance even if I’m not going to use it that’s not fair. And the icing on the cakes was that I was told that if by chance I need to go through a toll booth to call them in advance so they can activate it, so I didn’t have to pay the $35 penalty and just pay the $27. But when I called before I pass because I made a wrong turn and ended up on the “autopista” I was told oh that’s not so we can’t do that over the phone you will get penalized if you pass plus the cost of the tool. through plus the cost of the toll.

Yo mama Reviewed on Nov 26, 2018, 11:30 PM

I am afraid I do not remember the name of the young lady who attended me on Nov 20 at PSE, but know that she was awesome. Her customer service skills were exceptional! Please commend!