Nice people, efficient service and excellent vehicle.

This was an amazing experience. The deal for this brand new pick up truck was great and the customer service at Enterprise Oakland 3030 Broadway just perfect. The only thing that would keep me from giving five stars was the fact that carrentals.com sold me an insurance for the car that was charged double (not Enterprises's fault). I rented the car for one day (24 hours) and carrentals.com charged me for two days (they call it per calendar day, when actually it was not two full calendar days... In the end it was more expensive than the insurance Enterprise would have sold me. Would be good to correct this issue, then five stars for sure!

This is a tough location to be renting cars -- it's on one of Oakland's main drags and doesn't have much space for parking a rental fleet. But it's convenient if you're in the city, and the staff is great. When I went for pick-up, they didn't have the class of car I had reserved, so they upgraded me. It turned out to be a perfect vehicle for what I needed, at a very reasonable rate.

Bonus upgrade, easy experience at Newcastle pick up and Barrow drop off. Best value for money I found!

I was able to pick up the car with no problem, they even gave me the option of a larger car when the selected option proved to be too small. Friendly, helpful staff.